Profile

ENVIRONMENTAL ISSUES

As a business we aim to be carbon neutral and actively participate in the Carbon Zero initiative (CarbonZeroCertified.co.uk). In order to reduce our drain on environmental resources we try to avoid printed brochures as we publish all relevant information about properties on our website. We actively encourage our clients to ring and ask as many questions as they like - the more awkward the better! - thus saving both time and fuel on wasted journeys. In keeping with our business ethics we promise to answer all questions fully and to give complete disclosure about topics such as neighbours, the age of wiring, fitments, etc.

PROCEDURES & STANDARDS

To protect all parties involved in the potentially stressful business of buying, selling and finding homes we actively support & participate in the following schemes:

OMBUDSMEN for ESTATE AGENTS

To assist any clients or potential purchasers with a complaints procedure.

OFFICE of FAIR TRADING

Government body which tell estate agents the guide lines they need to keep to.

THE DEPOSIT PROTECTION SERVICE

For the few Property Lettings that we deal with, all deposits are held with this third party in case of disputes.

THE PLAIN ENGLISH CAMPAIGN

Written with the reader in mind and with the right tone of voice, that is clear and concise.